FAQs

How do I reach you?

For all inquiries, you can reach us at eszkadesignstore@gmail.com

 

Where is your store?

12. Gyulai Pál Street, Budapest, 1085. Hungary

 

Where are your products made?

Our entire collection is produced in our knitting worksop in East Hungary, Nyíregyháza, where Kriszta's father runs the knitting machines. Then we collaborate with sewing workshops to sew each piece and in the end Kriszta (owner, founder, designer) puts the last buttons on.

 

What if the item I love is not in stock?

We may run out of certain colors because the yarn selection is constantly changing, if something is out of stock then you have the possibility to register your email address on the product's page to receive an email as soon as it becomes available again.

 

I love this piece that I saw on your Instagram! Do you take pre-orders?

Typically, we don’t take pre-orders. Thank you for your understanding!


Do you take custom orders? Can you alter my item for me?

Unfortunately, we don’t have the bandwidth to take custom orders or perform alterations.

Can I pay in a currency other than HUF in your shop?

We process all orders in EUR. While the content of your cart may be displayed in another currency, you will checkout using EUR at the most current exchange rate.

How long does my order take to ship?

We ship Tuesday through Friday, and orders will typically ship within 1-3 days. Please allow up to 7 business days for shipment.

How long does my order take to ship?

We ship Tuesday through Friday and typically, orders will ship within 1-3 days. Please allow up to one week for shipment.

Do you ship worldwide?

Yes. If you don't find your country, please write us an email to: eszkadesignstore@gmail.com and we will contact with you.

Are taxes and duties included in my order total?

Yes, all applicable taxes and duties are included in your order total.

How long does shipping take?

Depending on the shipping speed you choose, shipping typically takes 2-5 days domestically from the ship date (not the order date). However, shipping carriers can experience unexpected delays outside of our control, so we can’t guarantee delivery timeframes, and can only provide estimates.

Shipping Providers

We collaborate with multiple shipping providers to ensure fast and reliable delivery: GLS, DPD, and Magyar Posta Zrt.

Magyar Posta Zrt. shipping options:

  • Delivery to Pick-up Points (PostaPont): 990 HUF

  • Home Delivery: 1500 HUF

If you choose delivery to a Pick-up Point (Magyar Posta, Foxpost, Packate etc.), please send us an email to eszkadesignerstore@gmail.com specifying the desired location for your package.

My package is lost!

If your package has been lost in transit, please reach out to us at eszkadesignstore@gmail.com and we’ll do everything we can to locate it. If your package is marked as having been delivered, please reach out to the shipping carrier for assistance. After an order has been delivered to the provided address, we cannot be held responsible for lost or stolen packages.

What is your return policy?

We will gladly accept unworn, unwashed merchandise purchased on eszka.hu for return with original tags attached. Returns must be initiated within 14 days of package delivery. Unfortunately, any items with tags removed are ineligible for return. For more information please click here and read our return policy. 

Please note that refunds may take up to 30 days to process from the date we receive your return.

International Returns
If you are returning an item from outside Hungary, please address your package to:

Krisztina Szakos
Gyulai Pál utca 12
Budapest 1085
Hungary

Please ensure the return complies with our general return conditions.

Returns & Exchanges on Sale Items

Please note that due to our small business structure, items purchased during SALE promotions are eligible for exchange or store credit only. Refunds are not available for discounted purchases.

You can request:

  • Voucher (Gift Card): Added to your account for future purchases and valid for 6 months.
  • Product Exchange: Either online or in our Designer Studio.

We appreciate your understanding and support, which allows us to continue creating sustainable, one-of-a-kind pieces.

Are returns free?

We offer prepaid return labels for all domestic returns. While we do not offer direct exchanges, returns for store credit will receive a credit for 100% of the value of the returned item. Your store credit will never expire, and can be used towards anything on our site. Returns for refund will incur a €12 handling fee.

Do you sell wholesale?

Yes, we do, but a minimum of 30 pre-ordered items are required. If you would like to work with us, please send and email to eszkadesignstore@gmail.com and we will get in touch with you.